Privacy Policy
Last updated: August 2026
This is a draft and has not been reviewed by a lawyer. It must not go live in this form. Have Philippine counsel review it against RA 10173 and your actual data-handling practices, and update it whenever those practices change.
Who we are
DentaCloudPH (“DentaCloud”, “we”, “us”) provides cloud dental clinic management software. DentaCloudPH is a brand name of AscenderTek Solutions, a One Person Corporation registered in the Republic of the Philippines. AscenderTek Solutions is the personal information controller or processor described below, depending on the data.
Our Data Protection Officer can be reached at support@dentacloudph.com or on 0952 469 8257. Mark your message “For the Data Protection Officer” and we will route it accordingly.
Pending: RA 10173 expects the DPO to be identified by name, not only by role. Add the DPO’s name here and unhide this note’s replacement once decided.
Two kinds of data, two different roles
This distinction matters and should be stated plainly:
- Information about you, our customer — the clinic owner or staff member who signs up, is contacted by us, or uses this website. For this, we are the personal information controller.
- Patient records your clinic stores in DentaCloud — for this, your clinic is the controller and we are the processor. We hold and protect that data on your instructions; we do not use it for our own purposes.
What we collect
- Account information — name, email address, mobile number, clinic name, clinic address and branch location.
- Enquiry information — anything you submit through the demo or contact forms, including the answers about your clinic's size and current system.
- Usage information — when you use the DentaCloud application, our servers keep the ordinary technical logs a hosted service produces: IP address, device and browser type, and the pages or actions requested. This marketing website sets no analytics and no advertising trackers (see Cookies below).
- Billing information — card and e-wallet payments are handled entirely by our payment provider, PayMongo. We never receive or store your full card number. What we keep is the record of the transaction itself: the amount, the date, the payment method type (for example “card” or “gcash”), the status, and PayMongo’s reference for it — which is what appears in your Billing History and on your receipt.
Why we process it
- To provide and operate the service you signed up for.
- To reply to your enquiry or arrange a demo — on the basis of the consent you gave when you ticked the box on the form.
- To bill you and keep the records the law requires us to keep.
- To keep the service secure, and to investigate misuse.
- To improve the product, using aggregated usage data.
Who we share it with
We do not sell personal information, and we do not share it for advertising. We share it only with the service providers needed to run DentaCloud, each bound to process it only on our instructions:
| Provider | What it does for us |
|---|---|
| Microsoft Azure | Hosts the application and the database. |
| Cloudflare R2 | Stores uploaded files — clinical photos, scanned documents and data exports. |
| PayMongo (Philippines) | Processes card and e-wallet subscription payments. |
| Resend | Delivers transactional email — receipts, invoices, notifications. |
| Semaphore (Philippines) | Delivers SMS appointment reminders, where a clinic enables them. |
| Optional sign-in, for users who choose to sign in with a Google account. |
Some of these providers operate infrastructure outside the Philippines. Where personal information is transferred abroad, we remain accountable for it under RA 10173 and require each provider to protect it to a comparable standard.
Pending: name the specific Azure region and the Cloudflare R2 jurisdiction, and state retention periods for account data, patient data and backups. Unhide once confirmed.
Where it is stored, and for how long
Application data and the database are hosted on Microsoft Azure; uploaded files are stored in Cloudflare R2. Data is encrypted in transit and at rest, and backed up automatically.
We keep your clinic’s data for as long as your account exists. Concrete periods we can state now:
- Data exports you generate are available for 7 days and are then deleted. You can generate a new one at any time.
- Audit records — who changed which record and when — are kept for as long as your account exists.
- After cancellation, your data is retained, not deleted, so you can still sign in to export it. On your written request, or a reasonable period after termination, we delete it, subject to any retention the law requires. Export anything you need first — deletion is not reversible.
How we protect it
- Encrypted in transit and at rest.
- Each clinic's data is isolated from every other clinic in the system.
- Role-based access control within each clinic.
- Every change to a patient record is logged with who made it and what changed.
- Automatic backups.
Your rights under RA 10173
You have the right to be informed, to object, to access, to rectify, to erase or block, to damages, to data portability, and to lodge a complaint with the National Privacy Commission. To exercise any of these, contact us at support@dentacloudph.com.
If you are a patient of a clinic that uses DentaCloud, please contact that clinic directly — they control your record, and we will support them in responding to you.
Cookies
This website sets no cookies. It carries no analytics, no advertising pixel, and no third-party tracking scripts of any kind. Nothing here follows you around.
The DentaCloud application at app.dentacloudph.com sets only the cookies needed
to keep you signed in and to keep the session secure. If we ever add analytics or advertising
measurement to either, we will say so on this page and provide a working way to decline
before we switch it on.
Changes to this policy
We will post any changes on this page and update the date at the top. Material changes will be notified to account holders by email.
Contact
AscenderTek Solutions (operating DentaCloudPH), Philippines
Data privacy and general enquiries:
support@dentacloudph.com
Billing and refunds:
billing@dentacloudph.com
Phone: 0952 469 8257